Frequently Asked Questions
1. What are your age requirements?
We require all drivers to be at least 16 years old with a valid driver's license. Sometimes, we will make exceptions for those who are 15 with a driver's permit as long as they are experienced. Passengers must be at least 7 years old. For our shooting adventures, the minimum age requirement is 10.
2. Can I book online?
Currently, you may submit a reservation request online and a representative will contact you within 24 hours to finalize your booking.
3. When will my credit card be charged?
For most standard reservations, your card will be charged 72 hours prior to your activity. Sometimes, for larger groups, your card will be charged 7 days prior or require an 80% deposit - this will be determined and discussed at time of booking.
4. Do you offer activities daily/all year round?
We offer activities every day of the year. Sometimes, we offer activities on Thanksgiving and Christmas day - please call for info.
5. Do you require a minimum guest count for reservations?
Yes, we require at least 2 people for our ATV/UTV/Shooting adventures. If you are a single rider, please call to inquire about being added to an existing tour.
6. Will you put other people (strangers) in my vehicle?
No! If you only have two/three people in your party sharing a UTV, the other seat(s) will remain empty. The ATVs are single-seat only.
7. Is it difficult to drive the ATV or UTV?
Because our trails are like dirt roller coasters and can be a bit technical, driving the ATV requires upper body strength and is more of a physical workout. The UTVs are easy to drive, like a jeep. We have an awesome practice course to ride during your check-in, and if you are not comfortable on the ATV, we will do our best to switch you to a UTV - IF AVAILABLE. Please note, during busy season, we tend to sell out of vehicles, so if you have any concerns about your ability to drive the ATV, we highly recommend reserving the UTV.
8. What is your cancellation policy?
For most reservations, we will provide a full refund outside of 72 hours prior to your activity date. Inside 72 hours, you will be charged in full. Certain reservations, such as large groups or special circumstances, may require a different cancellation policy, which will be discussed during the booking process.
9. What if I reserve the ATV but find it to be too difficult?
We will do our best to switch you to the UTV. Please note, we have a two person minimum for our UTV. Also, we can only switch you to a UTV if we have one available, which might not be the case during busy season. Because we always disclose that the ATVs can be challenging to drive, we are not able to offer refunds if no UTVs are available to switch to. Please call prior to your activity date if you have any concerns.
10. Will you deliver rental vehicles?
We typically do not deliver. In special cases, we might, but there is a $3-$4 per mile charge. All rentals must be picked up at: 35972 S. Old Black Canyon Highway, Black Canyon City, AZ. We are on the northern edge of Phoenix, about 15 minutes north of Anthem. We are conveniently located next door to the Rock Springs Cafe (famous for their pies!)
11. Do you have trailers for rent?
Yes, however, we include a trailer at no additional cost if you are renting at least two ATVs or dirt bikes, or at least one UTV.
12. What if it rains?
Tours go out, rain or shine! In the rare instance that bad weather is severe and affects safety, we will either reschedule or refund.