Frequently Asked Questions
1. What are your age requirements?
We require all drivers to be at least 16 years old with a valid driver's license. Sometimes, we will make exceptions for those who are 15 with a driver's permit as long as they are experienced. Passengers must be at least 7 years old. For our shooting adventures, the minimum age requirement is 7 but up to the discretion of AZOF.
2. Can I book online?
Yes, you can! It's as simple as clicking on "Book Now" and following the checkout process. We also accept walk-ups.
3. When will my credit card be charged?
Your card will be charged at the time of booking.
4. Do you offer activities daily/all year round?
We offer activities every day of the year, even on Thanksgiving and Christmas day.
5. Will you put other people (strangers) in my vehicle?
No! If you only have two/three people in your party sharing a UTV, the other seat(s) will remain empty. The ATVs are single-seat only.
6. Is it difficult to drive the ATV or UTV?
Driving the ATV is more of a challenge and a physical workout than driving a UTV. The UTVs are easy to drive, like a jeep. We have beginner and advanced terrain available and our on-site staff will help you make the right choice for your ability level as well as let you switch to a UTV if you book the ATV and are not comfortable on it.
7. What is your cancellation policy?
For most reservations, we can provide a refund. For bookings $1000 and up, there is a 6% cancellation fee. Certain reservations, such as large groups or special circumstances, may require a different cancellation policy, which will be discussed during the booking process. Email firstname.lastname@example.org to cancel or reschedule.
8. What if I reserve the ATV but find it to be too difficult?
We will do our best to switch you to the UTV. Please note, we have a two-person minimum for our UTV. Also, we can only switch you to a UTV if we have one available, which might not be the case during our busiest days. Because we always disclose that the ATVs can be challenging to drive, we are not able to offer refunds if no UTVs are available to switch to.
9. Will you deliver rental vehicles?
We typically do not deliver. In special cases, we might, but there is a $3-$4 per mile charge. All rentals must be picked up at 61112 N Black Canyon Fwy, New River, AZ 85087. We are on the northern edge of Phoenix, about 15 minutes north of Anthem. We are conveniently located just south of the Rock Springs Cafe (famous for their pies!)
10. Do you have trailers for rent?
Yes, however, we include a trailer at no additional cost if you are renting at least two ATVs, or at least one UTV.
11. What if it rains?
Tours go out, rain or shine! In the rare instance that bad weather is severe and affects safety, we will either reschedule or refund.